you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. Please note that PurityShop.co.za may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products. This Policy forms part of the PurityShop.co.za Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way. ## Preparing your products for a return To ensure your request is processed as quickly as possible you are responsible for the following when returning your products; package your products safely and securely for protection during transit; clearly mark your return reference number on the outside of the parcel; and Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. ## Unwanted products You can return an unwanted product to us at no charge, provided: it is undamaged and unused, with the original labels and stickers still attached; you log a return on the PurityShop within 30 days of delivery to you. ## Not what you ordered? If we accidentally deliver the wrong product to you, or if the product is not as described on the PurityShop, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). ## Products damaged on delivery Should a product be damaged, please notify us within 24 hours of such delivery by logging a return on the PurityShop. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible or credit your account with the purchase price of the product. ## Defective products We do our best to ensure that the products we deliver to you are of a high quality and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples. ## Charges and refunds Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or ATM deposit will be refunded to your nominated bank account.